Terms of Service

These Terms of Service govern your use of cozyloveusa.com and purchases made through the website.

1. Who Operates This Website

CozyLoveUSA is an online gift store operated by Realtime Electronic Commerce LTD.

Registered Office / Company Address
Realtime Electronic Commerce LTD
8 The Green, Ste A
Dover, Kent County, Delaware 19901
United States
File Number: 7216925

For questions about the website, products, or an order, contact info@cozyloveusa.com. Customer support hours are Monday–Friday: 9:00 AM–6:30 PM PT and Saturday–Sunday: 11:30 AM–3:00 PM PT.

You can learn more on our About Us and Contact Us pages.

2. Products, Prices, and Availability

Product descriptions, options, prices, and availability are shown on the website and may change before an order is placed. We try to present product information accurately. If a material error affects your order, we will contact you using the details supplied at checkout to discuss an appropriate resolution.

3. Orders and Payment

Submitting an order is an offer to purchase the selected items. We may need to verify order or payment information before accepting or processing an order. The available payment method is PayPal. Payment processing is subject to the terms and controls of the payment provider.

Orders are typically processed within 1–3 business days after payment is confirmed. Processing takes place on business days.

4. Shipping

Orders are fulfilled from Hong Kong.

The total estimated delivery time for the United States is 8–18 business days, including 1–3 business days of processing and 7–15 business days of carrier transit after dispatch. For other destinations offered at checkout, the total estimated delivery time is 11–24 business days, including 1–3 business days of processing and 10–21 business days of carrier transit after dispatch.

Delivery times are estimates, not guaranteed dates. Public holidays, weather, customs clearance, carrier capacity, and incomplete or inaccurate delivery details may cause delay. Shipping availability, available options, and the final charge for the delivery address are displayed at checkout before you place your order. Free standard shipping is available on orders over US$39.99.

Once an order has shipped, we will send a shipping-confirmation email with tracking information when tracking is available from the carrier. If tracking has not updated for an extended period, a package appears lost, or you have another delivery concern, contact info@cozyloveusa.com with your order number and relevant details.

If a package is returned because the shipping address is incorrect or incomplete, delivery is refused, delivery attempts fail, or the package is not collected, contact us before taking further action. After confirming the address, we will confirm the available resolution and any actual reshipment charge before arranging a new shipment. You are responsible for a reshipment charge only when the return resulted from your address or delivery instructions and you accept that charge before reshipment. No reshipment charge applies where the return resulted from our error or the carrier’s verified error. If no reshipment is arranged, please contact us so we can confirm the available resolution.

See Shipping Information for additional shipping information.

5. Cancellations, Returns, and Refunds

You may request cancellation within 24 hours after payment confirmation and before the order is marked “Processing for shipment” in our fulfilment system, whichever occurs first. If we accept the cancellation before that deadline, we will issue a full refund to the original payment method. Once that deadline has passed, cancellation is not available and the Return & Refund Policy applies.

For a preference-based return, such as changing your mind or selecting an unsuitable item, you may request a return within 30 calendar days after delivery. The item must be unused, in the same condition in which you received it, and returned with its original packaging. Please provide your order number or proof of purchase, and obtain authorization before sending anything back. You are responsible for return shipping for a preference-based return, and we do not charge a restocking fee.

These ordinary preference-based conditions do not limit available remedies for an item that is damaged, defective, incorrect, incomplete, or materially different from its description. Contact info@cozyloveusa.com with your order number and clear photos or videos where relevant. After verification, we will provide an appropriate replacement, refund, or return solution without customer-paid return shipping for a verified merchant-caused error.

Approved refunds cover the purchase price of the eligible returned item or items. Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Any refundable taxes will be handled in accordance with applicable law. Approved refunds are issued to the original payment method within 5 business days after receipt and inspection of an authorized return; the payment provider may need additional time to post the refund.

All returns require prior authorization. Our registered office is not a return warehouse. The authorized return address and instructions are supplied after approval. Do not send an item to the registered office or another address without authorization. For exchange questions, contact us before returning an item; exchanges depend on the original item meeting the applicable conditions and replacement availability.

Nothing in these Terms removes or limits any mandatory consumer rights that cannot lawfully be waived.

6. Acceptable Use

You may use the website only for lawful personal shopping and information purposes. You must not interfere with the website, attempt unauthorized access, submit fraudulent information, or use the website in a way that infringes the rights of others.

7. Privacy and Information

Our Privacy Policy explains how we handle information when you visit the website, contact us, or make a purchase. Depending on how you interact with the website, information may include your name, email address, shipping and billing address, telephone number where provided, order details, customer-support messages, and payment-confirmation information from PayPal. We may also automatically receive device and browser type, IP address, approximate location derived from IP address, pages viewed, and cookie or similar-technology data.

We use this information to process and fulfil orders, provide customer support, communicate about orders and policy updates, prevent fraud or misuse, improve the website and services, and meet applicable legal obligations. We may share information with service providers that help operate the store, process payments, fulfil and deliver orders, provide customer support, maintain website functionality, or meet legal obligations. We may also disclose information where required by law or to protect our rights, customers, or operations.

We may use cookies and similar technologies to keep the website functioning, remember preferences, understand website use, and support security. You can manage cookies through your browser settings, although disabling certain cookies may affect website functionality. We retain personal information for as long as reasonably necessary for the purposes described in the Privacy Policy, including order support, recordkeeping, dispute handling, security, and legal obligations. Depending on your location, you may have rights to request access to, correction of, deletion of, or restriction of certain personal information. Privacy requests may be sent to info@cozyloveusa.com, and we may need to verify your identity before responding.

8. Policy Updates

We may update these Terms of Service by posting an updated version on this page. The version in effect at the time of your order will apply to that order unless applicable law requires otherwise.

9. Contact

For questions about these Terms, products, orders, shipping, cancellations, returns, or refunds, contact info@cozyloveusa.com.

You may also review our Return & Refund Policy, Shipping Information, and Privacy Policy.

10. Intellectual Property Concerns

If you believe that content available through cozyloveusa.com infringes your copyright, trademark, or other intellectual-property rights, please send a notice to legalsuport2021@gmail.com.

Please include your name and contact details, identification of the intellectual-property right you believe is infringed, the URL or other sufficient details needed to identify the relevant content, and a statement explaining the basis of your request. We may request additional information where reasonably necessary to review the notice.

This email address is for intellectual-property and legal notices only. For product, order, delivery, return, refund, or privacy questions, contact info@cozyloveusa.com. See Intellectual Property Rights for additional information.