Return & Refund Policy

About This Policy

This Return & Refund Policy applies to purchases made through cozyloveusa.com, an online gift store operated by Realtime Electronic Commerce LTD.

Please review the product information, Shipping Information, Terms of Service, and this policy before placing an order. This policy does not limit any mandatory consumer rights that apply to you.

Order Cancellations

You may request cancellation within 24 hours after payment confirmation and before the order is marked “Processing for shipment” in our fulfilment system, whichever occurs first.

If we accept the cancellation before that deadline, we will issue a full refund to the original payment method. Once that deadline has passed, cancellation is not available and the return process below applies.

Return Window and Eligibility

You may request a return within 30 calendar days after delivery. For a preference-based return, such as changing your mind or selecting an unsuitable item, the item must be unused, in the same condition in which you received it, and returned with its original packaging. Please provide your order number or other proof of purchase. All returns require prior authorization.

These ordinary preference-based return conditions do not limit your rights or the remedies described below for an item that is damaged, defective, incorrect, incomplete, or materially different from its description.

How to Request a Return

Before sending an item back, email info@cozyloveusa.com with your order number, the item or items you wish to return, and the reason for the request. Please include clear photos or videos when an item is damaged, defective, incorrect, incomplete, or materially different from its description.

If your return is approved, we will provide the authorized return address and return instructions. Do not send an item to our registered office or to another address without authorization. Returns sent without prior authorization may be delayed while we review them.

Return Shipping Costs

For a preference-based return, you are responsible for the return shipping cost. We do not charge a restocking fee.

If an item is damaged, defective, incorrect, incomplete, or materially different from the product description, contact us promptly. After verification, we will provide an appropriate replacement, refund, or return solution without customer-paid return shipping for a verified merchant-caused error.

Refund Scope, Inspection, and Timing

Approved refunds cover the purchase price of the eligible returned item or items. Original outbound shipping charges are non-refundable unless the return results from our error or applicable law requires otherwise. Any refundable taxes will be handled in accordance with applicable law.

After an authorized return is received and inspected, we will notify you by email of the approval or rejection of your refund. Approved refunds are issued to the original payment method within 5 business days after receipt and inspection. Your payment provider may need additional time to post the refund.

Missing, Incorrect, Damaged, or Defective Items

If an item is missing from your order, incorrect, damaged, defective, or materially different from its description, contact info@cozyloveusa.com with your order number and clear photos or videos where relevant. After verification, we will provide an appropriate replacement, refund, or return solution. You will not be asked to pay return shipping for a verified merchant-caused error.

The preference-based return conditions above do not defeat these remedies. Please contact us promptly so we can review the issue and provide the appropriate solution.

Exchanges

Contact us before returning an item for exchange. An exchange is available only when the original item meets the applicable return conditions, a return is required, and replacement stock is available. If a return is not required because an item is missing, unsafe to ship, or otherwise unsuitable for return, we will explain the available resolution in writing. Exchanges remain subject to product availability.

Undeliverable or Returned Packages

If a package is returned because the shipping address is incomplete or incorrect, delivery is refused, delivery attempts fail, or the package is not collected, please contact info@cozyloveusa.com. After confirming the address, we will confirm the available resolution and any actual reshipment charge before arranging a new shipment.

You are responsible for a reshipment charge only when the return resulted from your address or delivery instructions and you accept that charge before reshipment. No reshipment charge applies where the return resulted from our error or the carrier’s verified error. If no reshipment is arranged, please contact us so we can confirm the available resolution.

Contact and Company Information

For cancellation, return, exchange, refund, or undeliverable-package questions, contact info@cozyloveusa.com.

Customer Support Hours
Monday–Friday: 9:00 AM–6:30 PM PT
Saturday–Sunday: 11:30 AM–3:00 PM PT

Registered Office / Company Address
Realtime Electronic Commerce LTD
8 The Green, Ste A
Dover, Kent County, Delaware 19901
United States
File Number: 7216925

Our registered office is not a return warehouse. The authorized return address is supplied only after a return request is approved.

For more information, see About Us, Contact Us, Privacy Policy, Return & Refund Policy, Shipping Information, Terms of Service, and Intellectual Property Rights.